Customer Service Representative

Location:	Weston, Massachusetts, USA
Job Type:	Permanent
Posted:	1st Jan 2001
Closing Date:	18th Jul 2007
Posted By:	Human Capital Consultants
Details:
Customer Service Representative Our client is a leader in telecommunications solutions. As a growing company they offer a relaxed but goal-driven environment. Their non-traditional start-up style is great for those who think outside the box and are highly motivated self-starters. As a result, they are looking for candidates that are inherently curious problem-solvers eager to follow a project from beginning to end. Customer Service Representative – Weston, MA Primary Responsibilities Considers needs of customers served through self-service online channels and suggests initiatives to meet their needs. Handles escalated customer issues. Takes responsibility to become fully trained on the application modules. Assist existing clients with account setup and support. Answer questions from prospective clients and leads about the various features and benefits of our communications plans. Uploading of voice and data scripts Required Skills College degree or equivalent years of experience. 1-2 years technical support experience troubleshooting software issues. Ability to solve complex technical/product issues. Must be a self-starter, and possess strong analytical skills. Extensive knowledge of all relevant products preferred. Excellent oral and written communication skills.

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