Work Practice Design/User Reseacher

Location:	Concord, Middlesex, Massachusetts, USA
Job Type:	Permanent
Posted:	6th Aug 2008
Closing Date:	31st Oct 2008
Posted By:	HCR-Group.com
Details:
Work Practice Design/User Reseacher User Researcher Curious about people, Creative, Smart & Quick If this describes you read on… • Do you understand people? • Are you curious about seeing how people work, and then designing technology solutions that help them to work better? • Do you enjoy technology? Do you wish that software would work the way you want it to? • Does working in a team-based, collaborative environment interest you? • Do you enjoy travel? • Does finding the right piece to a puzzle bring you satisfaction? Our client is looking for candidates who answered yes to the above. Our customer centered team-based approach is the framework for designing technology applications, websites, internal systems and more for their clients. Contextual Design is their front-end, customer-centered design methodology used and taught world-wide. Individuals receive the training and mentoring to excel as a Work Practice Designer (User Researcher) participate in the full design process — from ethnographic field interviews to interaction design. Work practice designers will participate fully in all phases of the Contextual Design process, including field interviews with end users, data interpretation and modeling, visioning new concepts, storyboarding, paper prototyping and deliverable creation. They must also be systemic thinkers: able to see the design implications implied by the existing work practice and envision new solutions that will improve the user’s experience while meeting the business needs of the clients. Those who have a background in the social sciences, technical writing, human-computer interaction, information systems, user research or other related fields are ideal candidates for our Work Practice Designer. Or perhaps you are a product manager or software engineer who wants to work in a small company environment and focus on designing products that are driven by actually face-to face customer research. This position is ideal for someone with a Bachelor’s degree and 3 years of relevant post-graduation experience – or recent grads with a Masters or PhD with 1-2 years of experience — and who are looking to expand their horizons by performing in a fast-paced, consulting environment. We are looking for people with these characteristics: • Training or experience in ethnographic research or related methods • Eagerness to learn the Contextual Design process and follow it • Excited to produce innovative and practical designs that impact the life and work of the end user/employees while meeting the business needs of our client • Good communication skills, both written and stand-up presentations • Good interpersonal skills, with the ability to get along easily with others working on small, collaborative teams over extended periods of time while maintaining a positive attitude • Willingness to travel on a regular basis, occasionally on short notice • Currently living in the greater Chicago area is a must. • Special consideration will be given to candidates with any of the following: background in business process redesign or Six Sigma. • Effective tracking of activities, well-organized, and talent to eventually lead projects is a plus • Special consideration will be given to candidates with a second language (e.g., Japanese, Chinese, German, and others). Join the organization that is in the forefront of technological design and client satisfaction with their user friendly, customer-focused processes.

Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest.